Refund & Returns Policy – Aura Fabric

At Aura Fabric, we are committed to delivering high-quality clothing products that meet our customers’ expectations. Please read this Refund & Returns Policy carefully before placing an order, as it explains our procedures regarding returns, exchanges, and refunds.

  1. Returns & Exchanges

We accept returns or exchanges only in specific situations, as outlined below.

Returns or exchanges will NOT be accepted for:

Change of mind after purchase

Incorrect size selection by the customer

Color variation due to screen or device display differences

Damage caused after delivery

Items showing signs of wear, washing, or alteration

To be eligible for a return or exchange, the product must be:

Unused, unwashed, and unworn

In original condition with tags and packaging intact

  1. Non-Returnable Items

The following items are not eligible for return or exchange:

Products purchased during clearance or sale offers

Customized or made-to-order clothing (if applicable)

Innerwear or hygiene-sensitive apparel (if applicable)

All such sales are final.

  1. Refund Policy

We do not offer cash refunds once an order is delivered successfully.

Refunds will only be considered in rare cases such as:
✔ Wrong product delivered
✔ Product received in damaged or defective condition

In such cases, refunds (if approved) will be processed back to the original payment method or replaced with the same product, subject to availability.

  1. Reporting Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery with:

Clear photos or videos of the product

Images of the packaging and shipping label

Once verified, we may:

Arrange a replacement of the same product

Issue a refund if replacement is not possible

Claims raised after 48 hours will not be accepted.

  1. Order Cancellation

Orders can be canceled only before they are processed or dispatched.

Once an order is shipped, cancellation is not possible.
Aura Fabric reserves the right to cancel orders in cases of:

Product unavailability

Payment failure

Suspected fraudulent activity

  1. Contact Information

For return or refund-related support, please contact us:

📧 Email: aurafabric.2025@gmail.com

👤 Owner: Gopal
🌐 Website: aura-fabric.com

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